Privacy Policy PTN77 — Our Commitment to Protecting Your Data

1. Introduction

PTN77 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services on ptn77.app and our mobile app. This Privacy Policy transparently explains how we manage your personal information from the moment of registration throughout your entire membership.

As an online gaming platform serving users in Malaysia, we understand how important your trust is to us. Every decision we make regarding your data is grounded in the principles of transparency, fairness, and security. We do not treat your personal data as a commodity — it is confidential information we safeguard with full responsibility.

2. Information We Collect

2.1 Information You Provide Directly

During the registration process and while using the platform, we collect the following information directly from you:

• Identity Information: Full name, date of birth, identification card number or passport number.
• Contact Information: Registered email address and mobile number.
• Financial Information: Bank account number, bank name and digital wallet details registered for deposit and withdrawal processing.
• KYC Documents: Copy of identity card, bank statement, or other documents requested during the identity verification process.
• Account Information: Username, password (stored as an encrypted hash) and any information you update in your account profile.

2.2 Information Collected Automatically

When you use the ptn77 platform, our system automatically records certain technical information required to ensure the platform operates correctly and securely:

• Device Information: Device type, operating system, phone model and screen resolution.
• Network Information: IP address, internet service provider (ISP), and general location based on IP.
• Session Data: Login times, session duration, pages visited and actions taken within the platform.
• Cookie Data: Session cookies and preference cookies to enhance the user experience and maintain login state.
• Game Data: Betting records, game history, total wins and losses, and bonus activity.

3. Purpose of Data Use

PTN77 uses collected data solely for legitimate and necessary purposes. The table below clearly outlines the purpose of each data category we collect:

4. Data Sharing with Third Parties

PTN77 does not sell your personal data. However, there are limited situations where we need to share your information with trusted third parties:

4.1 Service Providers

We work with selected service providers to operate the platform, including payment processors (FPX, DuitNow, e-wallets), cloud service providers, analytics providers and identity verification companies. All providers are bound by strict data protection agreements and may only use your data for specified purposes.

4.2 Legal Requirements

PTN77 may be required to disclose your information to government authorities, law enforcement bodies or courts when required by law, court order or official investigation. In such situations, we will disclose only the minimum information necessary.

4.3 Business Transfers

Should PTN77 be involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance through a clear notice before any such transfer takes place.

5. Data Security

Your data security is our top technical and operational priority. PTN77 implements a comprehensive range of protective measures:

• Data Encryption in Transit: All communication between your device and our servers is secured using TLS 1.3 protocol with 256-bit encryption.
• Data Encryption at Rest: Sensitive information such as financial details and KYC documents are stored in encrypted format using AES-256 standards.
• Access Controls: Access to user data is restricted to staff who require it for their duties, and is controlled with two-factor authentication (2FA).
• Continuous Monitoring: Our systems are monitored 24 hours a day to detect unusual activity, intrusion attempts, and cyberattack patterns.
• Regular Security Audits: PTN77 conducts regular penetration testing and security audits by independent third parties.
• Data Backup: Data is backed up daily to separate locations to ensure service continuity under all circumstances.

6. Cookies and Tracking Technologies

PTN77 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly, including login session management and security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferred settings such as language, theme and display preferences for a smoother return experience.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and anonymized form.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised login attempts, and cyberattacks.

You can manage your cookie settings through your browser settings at any time. Disabling certain cookies may affect the functionality of some platform features.

7. Your Rights as a User

As a PTN77 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days. In complex cases, this period may be extended, and you will be notified accordingly.

8. Data Retention

PTN77 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained throughout your active membership period.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date in accordance with financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with AML compliance requirements.
• Security Logs: Retained for 2 years for investigation and fraud prevention purposes.
• Communication Data: Retained for 2 years for customer support reference.

After the applicable retention period expires, your data will be securely deleted or anonymized in accordance with industry-standard procedures.

9. Children's Privacy

The ptn77 platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. Should we become aware that a child's data has been collected without our knowledge, we will take immediate action to delete that information and terminate the associated account.

10. Changes to the Privacy Policy

PTN77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. When significant changes occur, we will notify you via in-platform notifications or your registered email at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:

• Email: [email protected]
• Live Chat: Available 24/7 via the ptn77 platform
• Response Time: Within 3 business days for general inquiries; 30 days for formal data rights requests